Precertification

Call —Please call the number on your patient’s ID card.
24 hours a day, 7 days a week
Click — Tap into iEXCHANGE^®, our online provider service offered by MEDecision, Inc., to manage precertification requests and treatment updates.

Provider Services

Contact our Provider Services Representatives with questions about your participation status or related topics
Call — 1-800-841-5328
8 a.m. to 5 p.m. ET.
Voicemail 24/7 — calls are returned by the following business day
Email — Email our Provider Services Representatives.

Claims, benefits, and eligibility

Click — Tap into NaviNet^®, our online provider service offered by NaviNet, to view patient eligibility, benefits information, and claims history.
Call — To speak with an Inter-County Customer Service Representative at the toll-free service phone number on your patient’s ID card. 8 a.m. to 5 p.m. ET.
Voicemail 24/7 — calls are returned by the following business day
Email — Email our Customer Service Representatives.

FutureScripts^®

Call — 1-888-678-7013
9 a.m. to 5 p.m. EST
Click — Visit FutureScripts to download applicable prior authorization or direct ship injectable request forms and fax to 1-888-671-5285.

NaviNet^®

1-888-482-8057

iEXCHANGE^®

1-888-444-4617

For correspondence

Write to Inter-County at the claims submission address on your patient’s ID card.